Shipping policy

SHIPPING POLICY

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Exceptions: We offer pre-order options on forthcoming releases at a future date. Purchased “PRE-ORDER” items will ship the week of the published release date unless the record label has delayed the release date.

Domestic Shipping Rates and Estimates

We offer flat rate Standard shipping to customers in the USA.

Shipping option	Estimated delivery time	Price
Standard	2 to 14 business days	$4.99
UPS Surepost	2 to 5 business days	$9.99

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at thecdguys@hotmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at shop@record-stop.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at: (610) 265-1074